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Crash at Install
Crashes during the installation of BevCount typically arise from a user using a legacy device (old equipment) with the non-legacy version of BevCount. We have a copy of BevCount for legacy devices and a copy for more modern.
If one version crashes, and the device you are using is older, we suggest trying the Legacy Application
Crash at Client Download
If the application downloaded and a client is presented to be downloaded in the list insure you are not using a login that has View Only Report access.
View Only Report logins will not allow locations to be downloaded to the app as they are read-only logins. This can be verified by signing into the online system and if you only see the reports button available, you are using a VIEW ONLY account in error.
All Items New/Unknown
If you are finding an issue where scanned products are not being recognized within our app OR you when you scan items it makes a beep sound as though it recognized the item, but will not allow count or weight entry please refer to the short troubleshooting methodology listed below in order.
App Update
Ensure you are using the latest release of our app by…
- Visit any location in your app and when in the 1, 2, 3, 4 menu screen tap the gear icon seen on the lower right.
- Tap UPDATE APP and see if a newer version is available from what you currently have installed.
- If the version we have available is newer than the version you have installed update your app.
- Let Application Update Entirely – do not disrupt any part of the process until you see COMPLETED and a Timestamp.
Erase All Data
If the issues continue, follow the next remedy steps by using the ERASE ALL DATA feature via the steps below by…
- Visit any location in your app and when in the 1, 2, 3, 4 menu screen tap the gear icon seen on the lower right.
- Scroll up and tap Erase All Data (DO NOT do this until you’ve sent your counts and weights up to the cloud as this will delete all locations from the handheld).
- Synchronize your app and ensure you are plugged into a wall charger to ensure the device does not die prematurely during the initial sync.
Factory Reset
If the issue still continues, it will be best to complete a factory reset to your iDevice via the shortlist of steps listed below. On the iDevice…
- Go to Settings.
- Tap General.
- Scroll to the bottom of the screen and tap Reset.
- Tap Erase All Content and Settings.
- In the pop-up confirmation screen that states “This will delete all media and data, and reset all settings,” tap Erase iPod.
- Launch SAFARI and visit https://bevcount.com/app/ and install our latest release.
- Synchronize your app and ensure you are plugged into a wall charger to ensure the device does not die prematurely during the initial sync.
SSL Error
If you are having an issue, sending your app inventory to the cloud due to a displayed SSL Error, please follow the shortlist of steps below to remedy the issue.
- Switch your wifi connection to an alternate wifi connection as the original wifi connection is not allowing transmission of data to our servers.
- Once the second Wifi connection has been connected, confirm the internet is working by visiting a website via SAFARI (visit www.cnn.com…does today’s news show up)? If so, send to the cloud as desired.
- If not, use another wifi connection as the internet is not provided through this second one (or enable use your phone’s data connection).
XML Errors
An XML error is almost exclusively a result of an invalid charter that has been captured and input into the system. These errors are unfortunately unpreventable as they come from corrupt barcodes and 3rd-party scanning solutions.
The error will appear at the time of submission to cloud, and will appear as “XML Error, Cannot Send”.
These characters appear may appear as any of the following: �, , ▄, or something wrapped in brackets, such as <gs>.
We have a solution that will recover all count and weight data with <10min of work. It may seem overly techy, but if you follow these step-by-step instructions, it will save your data.
Steps to Resolve:
Resolution requires an email account being configured on the device to send emails out.
Export the App Data File
- Within the application, on the main screen, select (…)
- Select “Email Inventory File“
- Identify the recipient (TO) of the file & Press send
Download & Open the XML File
The file will be labeled as the year and time stamp of export.
- Open the email, and save the file to your computer
- Right Click on the file, and OPEN WITH, and select a web browser such as Chrome, Firefox, or Microsoft Edge
Identifying the Issue (Brand)
After opening the file with a browser, you will most likely see an error like this:
This code, “Char Value 29” can be searched via this ASCII Code table but the easiest solution is to scroll to the very last displayed brand at the bottom of this page as you see below.
The very last brand, in this instance is ANTINORI BRAMITO CHARDONNAY. We now know that the issue is with this item, close the browser.
Editing the File
Go to where ever you have saved the .xml file that was just opened in a browser, right click it, and open it via Notepad, or any text editor.
Once open, use the search function, and find “ANTINORI BRAMITO CHARDONNAY”
We see that within the barcode, 4215541010 90, an invalid character exists. Delete the entire barcode, including the invalid character and save the file.
Important Note:
Delete everything between <barcode> & </barcode>
- <barcode>4215541010 9</barcode>
Do NOT remove any other character in this line.
Importing the File.
All inventory data should be saved at this point, unless there are multiple invalid character, which you can resolve by repeating the steps above with the updated file.
Open the online inventory system, navigate to the Inventory Tab, and select IMPORT FROM FILE.
Change the Import From to be “BevCount Inventory File”, and follow the prompts.
Apps Require Update
Some users have noted a warning is presented stating “BevCount Needs to Be Updated: This app will not work with future versions of iOS. The developer of this app needs to update it to improve its compatibility“.
You can safely ignore these messages as they are general warning messages from Apple as they phase out older architectures. Our current apps DO NOT slow down your device and the current versions of our apps will continue to work as we update them with new iOS releases
As a rule of thumb, please try your best to act promptly to future app update emails from the tech team.
UnTrusted Developer
iOS 9.0 & 9.1
For iOS 9.0 and 9.1, follow the steps below. On your device, go to settings > general > profile > enterprise
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- If you have BevMobile installed, go to Sculpture Hospitalit
y, LLC > Trust the app. - If you have BevCount installed, go to Bevintel, llc > Trust the app.
- If you have BevMobile installed, go to Sculpture Hospitalit
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iOS 9.2 & Up
For iOS 9.2 or higher, follow the steps below.
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- On your device, go to go to settings > general > device management > enterprise
- For any of our apps installed, go to Sculpture Hospitality, LLC > Trust the app.
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Note, if you are unable to verify the developer, please ensure your internet connection is working via launching SAFARI and visiting completing a test search in Google.com (if search results come back, you’ve got an internet connection). iDevices, where a user profile has not been set up, will be unable to verify the developer and should visit the closest Apple store or speak with the seller of the iDevice (one of our users went to the Apple store for their iDevice that was missing a profile and they were unable to correct the issue and simply replaced the iPod with a new one).
Send to Cloud
Failed to Create
This error usually indicates that what you’re trying to send to the cloud contains invalid data. The source of invalid data usually comes from user input such as a new item name or an “odd” UPC/Barcode.
BevCount is able to support international languages but there might be some special characters that are not yet compatible with our system. Certain bar codes on boxes (e.g. a case of liquor or beer) may contain incompatible characters in the bar code symbology that gets picked up by the scanner and are rejected by our system at the time of sync.
Please review the troubleshooting steps below to remedy this issue.
If you know which ITEM is the issue, the fact that it’s on your handheld and you cannot send it to the cloud means that the problem item is quarantined to that iPod. Therefore, to remedy this issue, you will need to forcefully delete the problem item from your BevCount database via the steps below.
Force Item Delete
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- Find that “problem” item in the app via Search Result as it’s assumed you know what product the “problem” item is.
- Once it’s found, don’t tap on it to count, instead, hold the found case item with two fingers. This would pop up a box with Item Info and an option to “Delete Off Device” (as pictured below).
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Keyboard
Keyboard Will Not Show Up in App when using Bluetooth
By Apple’s design, whenever an external input device. For example, the SBK-200 Bluetooth adapter is connected to an iDevice, the “on-screen” keyboard is disabled. However, there is a “workaround” to bring up the keyboard while connected to the Bluetooth adapter.
Though note this “workaround” is not a permanent solution and may be disabled through future iOS updates, which can happen at any time.
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- Make sure SBK-200 adapter is powered on and Red LED is flashing (if it’s already connected with the Green LED, power off the adapter and turn it back on again).
- Go to the app Inventory screen, tap the search field to bring up the keyboard.
- With the keyboard up, press the “Home” button to minimize the app.
- Go to Settings –> Bluetooth.
- (be fast in this step) As soon as you tap the SBK-200 to connect, quickly double press the “Home” button to bring up the list of apps running in the background and close any/all of our apps that may be running.
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If these steps do not remedy the keyboard issue, you will need to turn off the Bluetooth adapter to display the keyboard.
No Sound
If your Sculpture App is not emitting sounds, please follow the list of troubleshooting steps below to combat this issue.
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- Start by ensuring the device is playing sound outside of our apps by launching the YouTube App on the device and playing a random video (that contains audio of course). If the audio is emitted from this test yet is not from our app, please continue through the troubleshooting steps below. If you do not hear audio from this test video, please ensure your device audio is on/increased by tapping the volume + button, on the left side of your iDevice.
- Make sure that your rocker switch is not set to mute. Ensure the rocker switch is not set to rotation lock.
- A full restore and now sound works. Connect your iPod to iTunes for a restoration.
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Noise, Static, Buzzing Sound
If you iPod is producing buzzing or static sounds, please follow the steps below to remedy this issue. We have only seen this issue in a few cases and all cases were diagnosed as an issue with the iPod. With that understood, please follow the step below to remedy this issue.
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- Delete the current installation of our app by holding down our app icon and tapping the black X. Tap the home button to stop all other apps from shaking and presenting the black X once our app is removed.
- Reinstall the desired app via either of the links below.
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Once the app has been reinstalled, test the performance and if the odd sounds continue, please follow the steps below to complete a factory reset to your iDevice.